How Can We Help You Today?
Whether you have questions about cold plunges, saunas, or red light therapy, our team is ready to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your delivery status in real time through the carrier's website.
What is your return policy for cold plunges and saunas?
We want you to be completely satisfied with your purchase. Please contact our team within the return window listed on the product page, and we will walk you through the process for your specific item.
Can I exchange a red light therapy panel for a different model?
Exchanges are available for eligible items in unused condition with original packaging. Reach out to our support team with your order number, and we will help coordinate the exchange for the model that best fits your space.
What are the power requirements for infrared saunas?
Power requirements vary by model and size. Each product page includes detailed electrical specifications, including voltage and amperage. If you need help determining compatibility with your home setup, our team is happy to assist.
How do I choose between a barrel sauna and an infrared sauna?
Barrel saunas use traditional heat and are well-suited for outdoor installation, while infrared saunas offer a lower-temperature experience ideal for indoor spaces. Our team can help you select the best option based on your available space and preferences.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our support team replies to every inquiry within 24 hours during business days.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
Wellness Expertise
Owned and operated by Serene Bio Integration, our team specializes in cold plunges, saunas, and red light therapy.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
